Frequently Asked Questions (FAQ)
- All
- Account
- Accuracy and Certification
- Ordering and Shipping
- Payment and Discounts
- Privacy and Cookies Policies
- Product Information
- Technical Support and Troubleshooting
- Top Questions
- Warranty Information for Ketch Products
Can I combine a board and other products or accessories for free shipping?
✅ Yes—if you live in the lower 48 and there’s a board in your cart, everything else ships free too.
You can create an account during checkout or anytime from the login page. Creating an account makes it easy to track orders and view your purchase history.
👉 Just make sure to check your inbox – you’ll need to confirm your email address before your account is fully active.
We get it—waiting sucks. If you choose an expedited option like Overnight or 2-Day, we’ll pack and ship it out on time. But once it’s with the carrier, delivery is out of our hands. 🚚💨
If the carrier drops the ball and your order arrives late, we’re not responsible for delays on their end.
🦅 Do You Offer a Military or First Responder Discount?
✅ Yes—we proudly do.
At Ketch, we’re proud to support those who serve—military personnel and first responders alike.
Whether you’re active-duty, a veteran, law enforcement, firefighter, or EMT, we offer a discount as a small token of appreciation.
🎖️ How to Get It:
Just reach out through our Contact Us page and let us know:
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That you’re active-duty military, a veteran, or a first responder
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Basic verification (military ID blur, badge number, agency email, etc.)
We’ll send you a custom discount code to use at checkout.
One-time use per customer, valid on most items (excludes bundles/sale items).
🦅 Ketch gear is built in the USA—and we’re proud to back those who protect it.
🛠️ Install Help / Tech Support Access
🔧 Need Help Installing a Ketch Product?
We’ve got you covered. Whether it’s a Firefly light, a Delete Plate, or any other Ketch part, we walk you through it step-by-step.
👉 Check out our install videos on the Ketch Outdoors YouTube Channel
You’ll find product overviews, how-to, and real-life installs done right in the shop.
💬 Need Tech Support or Have a Question?
We’re here to help—just not through smoke signals or social media DMs.
If you’re stuck, Contact Us.
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Your product name/model
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A quick description of the issue
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After contact we may ask for a photo or video to clarify your issue
We respond fast (during business hours, and sometimes even on the weekends or at night, but don’t hold us to that) —and with actual answers, not canned replies.
⚠️ Pro Tip: Some installs (like hardwiring the Firefly Jr.) assume you’ve got basic rigging skills. If you’re not sure, ask us before you start or drill holes in your kayak.
You can find Ketch boards, accessories, and parts at a growing number of authorized dealers across the U.S. These include:
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Independent tackle shops
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Kayak dealers
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Regional outdoor retailers
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Tournament trail partners
We partner only with dealers who share our values: accuracy, craftsmanship, and American manufacturing.
🔍 Use the Dealer Locator
Looking for a retail store near you?
👉 Check out our Dealer Locator to find an authorized Ketch dealer in your area.
✨ Keep Them Looking Sharp
Ketch parts made from raw (non-anodized) aluminum are tough and functional—but they will oxidize over time if exposed to moisture, salt, or UV without care. That dull gray haze? Totally normal—but also avoidable.
To keep them looking fresh:
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Wipe them down regularly with a clean, dry cloth
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For tougher grime or light oxidation for older parts watch the video below on how to refresh your Raw Aluminum parts
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Avoid harsh chemicals or salt buildup
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Store in a dry place when not in use
✅ Yes—But Only on our selection of Engravable Aluminum Boards
We offer custom engraving on select aluminum Ketch Boards. All custom engravable boards can be found here… Engravable Boards
These are laser-engraved in-house with tournament-grade precision—built to last and Uncompromisingly American Made.
❌ Not Available on Karbonate Boards, Limited Edition Boards or Some others
Our Karbonate boards are polycarbonate (our version of a “plastic” board), and engraving isn’t supported on that material. If you’re set on custom artwork, stick with aluminum.
Our Limited Edition Boards are already Custom Engraved and cannot be further customized.
Boards like the 40″, Folding 48 and Big Game 64″ are also unavailable for custom engraving.
🛒 Ready to Customize Yours?
Browse our full lineup of engravable boards here:
👉 Shop Custom Engraved Boards
⚠️ Reminder: Custom engraved orders take 2–3 business weeks to process—custom precision takes time.
❌ Not at this time—and here’s why:
Due to current international tariff policies, we’ve paused direct international shipping.
In many cases, the import taxes and fees are high enough that international customers end up refusing delivery—leading to return issues, lost shipments, and damaged boards.
We’re proud to manufacture everything 100% in the USA, but right now that also means international shipping comes with extra cost and complexity that we can’t control—or guarantee.
Can I change or cancel my order?
Orders are processed quickly. Contact Us ASAP—if it hasn’t shipped, we’ll do our best to help.
🟢 Standard Orders (Without Custom Engraving)
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Orders placed before 12:00 p.m. CST (Mon–Fri): Ship same day
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Orders placed after 12:00 p.m. CST: Ship next business day
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No fulfillment on weekends or holidays—we fish too.
🛠️ Custom Engraving Orders
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Custom-engraved boards take 2–3 business weeks to ship
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Laser-etched in our shop with uncompromising precision
📏 Do Ketch Boards Float?
Nope.
- Not the aluminum OG.
- Not the Ketch X.
- Not the Karbonate.
All Ketch Boards will sink—they’re built for accuracy, not buoyancy.
If it’s not leashed, it’s lost.
Use a tether—especially in deep water or current. It’s cheap insurance for a premium board.
👉 We recommend pairing your board with a Ketch Tether to keep it safe and retrievable. Grab one here.
✅ Where It Works
Free shipping on Ketch Boards is available in the lower 48 United States only.
That means:
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✅ Yes: Continental U.S.
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❌ No: Alaska, Hawaii, U.S. Territories, or international addresses
💡 How It Works
Just order any Ketch Board, and shipping is free automatically—no code needed.
No hoops. No gimmicks. Just American-made boards delivered without extra fees (if you’re in the zone).
🎁 Bonus Tip
Live in the lower 48?
If there’s a board in your cart, everything else in the cart ships free too.
Stack it smart—get that plate, mount, or ID holder added while you’re at it.
🎣 Widely Accepted—But Always Double-Check
Ketch Boards are trusted and used by anglers in almost every major kayak tournament series nationwide.
From grassroots events to elite-level trails, our boards are the standard—but always check your local rules to be safe. Some trails may require metal boards only (which means the Karbonate wouldn’t be allowed), or restrict colors allowed, etc. So always read the rules of the event you’re fishing to ensure compliance and that your Ketch Board is accepted.
✅ National Trails That Approve All Ketch Boards (Including Karbonate):
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KBF (Kayak Bass Fishing)
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B.A.S.S. Nation Kayak Series
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Kayak Adventure Series
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Team Kayak Series
These series recognize both aluminum and Karbonate Ketch Boards as fully legal for competition.
🧲 Trouble Getting Your Ketch ID to Lock?
⚠️ It’s Not Velcro. It’s Not Broken.
Your Ketch ID uses 3M™ Dual-Lock™—not traditional Velcro.
It doesn’t feel sticky or fuzzy, and yes, both sides look nearly identical. That’s normal. You’re not missing a piece. You just need to press the two sides together until they click.
✅ How to Lock It Properly
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Align the Ketch ID bracket and card holder
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Push them together firmly—you’ll hear and feel a click when it locks continue until the entire two surfaces are “locked”
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It’s reusable, super secure, and way tougher than hook-and-loop
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No fabric = no stink = tournament ready
🎥 Watch It Click
👉 Watch this short video to see the Ketch ID & 3M Dual-Lock in action
(It’s less than a minute and saves a ton of confusion.)
❓Still have a problem with your Ketch ID?
If something else is wrong with your Ketch ID just reach out via our contact page and we’ll be glad to help.
🌊 Best Boards for Saltwater Use
🏆 Recommended: Ketch Karbonate
If you fish saltwater, the Ketch Karbonate is our top recommendation.
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Made from ultra-rugged polycarbonate
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No metal = no corrosion worries
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Fully resistant to UV damage and salt exposure
It’s lightweight, tough, and built to take abuse from sun, salt, and surf.
✅ Acceptable: Ketch X
The Ketch X board is also a strong saltwater option. It’s aluminum, but not powder-coated, which makes it more resistant to corrosion.
However, long-term UV exposure in salt-heavy environments can eventually fade or dull the anodized finish.
If you’re hard on gear or fish coastal waters year-round, Karbonate is the best bet.
If you want a metal board and rinse it often, X will still serve you well.
⚠️ Not Recommended: Original Powder-Coated Ketch
We don’t recommend our powder-coated Original Ketch Board for saltwater use.
The finish can break down over time in harsh coastal environments, leading to corrosion and cosmetic damage.
🛑 Where Not to Store Your Ketch Board
❌ Inside the Hull = Risky Business
We strongly recommend not storing your Ketch Board inside the hull of your kayak.
Why? Trapped heat and humidity can degrade materials over time—especially in summer—and doing so can void your warranty.
✅ Best Practices for Storage
To extend the life of your board and keep it tournament-ready:
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Use a Ketch Keeper – Our custom mounting bracket designed to securely hold your board on your kayak or crate.
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Store it under your seat – If it fits flat and stays dry, under-seat storage is another good option (just avoid crushing or bending it).
The goal? Keep it cool, dry, and accessible. Your board (and your standings) will thank you.
🔁 Standard Colors
If you’re waiting on a regular stock color, hang tight—they’re usually only out of stock for a few days before they’re back in rotation.
We machine and restock those fast to keep up with demand.
🛑 Limited Edition Colors
Limited edition runs are just that—limited.
Most of the time, once they sell out, they’re gone for good.
Occasionally, we’ll bring a fan favorite back by popular demand—but don’t count on it unless you see a restock announcement.
If you love a color, don’t wait. Once it’s gone, it usually stays that way.
📦 Why Hasn’t My Ketch Board Shipped Yet?
🟢 Standard Orders
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Processing Time: Orders without customization typically ship within 1–2 business days (Monday–Friday, 9 a.m.–4 p.m. CST).
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Order Cutoff: Orders placed after 12:00 p.m. CST are processed the next business day.
🛠️ Custom Engraved Boards
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Processing Time: Custom engraved aluminum boards require 2–3 business weeks for processing.
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Shipping Method: Selecting expedited shipping does not accelerate the engraving process; it only affects the delivery speed after the board has shipped.
🚨 Important Notes on Expedited Shipping
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Processing vs. Transit: Expedited shipping speeds up the delivery after the order has been processed and handed over to the carrier. It does not expedite our internal processing times.
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Weekend & Holiday Orders: Orders placed on Friday afternoons, weekends, or before holidays are processed on the next business day.
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Carrier Guarantees: While carriers like FedEx and UPS offer expedited services, delivery times are not always guaranteed, especially during peak periods or unforeseen delays.
Example: If you place an order at 3 PM on the Friday before a holiday weekend and select 2-day shipping, the order will be processed on the following Tuesday, with delivery expected two business days after processing.
📬 What Should I Do If My Order Seems Lost in Shipping?
We understand how frustrating it is when a package goes missing. Once your order leaves our facility, the shipping carrier you selected at checkout (UPS or USPS) is responsible for delivery.
Occasional delays or routing issues can happen, especially during peak seasons or with address conflicts.
🕵️ Step 1: Check Your Tracking
Use the tracking number we emailed when your order shipped to check the latest status.
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Look for updates like “In Transit,” “Out for Delivery,” or “Delivered”
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If it shows as delivered but isn’t there, check around mailboxes, porches, or with neighbors
📞 Step 2: Contact the Carrier Directly
🚚 UPS
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Phone: 1-800-742-5877
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File a claim: UPS Claim Portal
📦 USPS
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Phone: 1-800-275-8777
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File a claim: USPS Missing Mail Search
🧭 Still Need Help?
If you’ve filed a claim and need backup, contact us
We’ll step in if the carrier gives you the runaround.
Terms of Use
Last Updated: July 21, 2025
1. AGREEMENT TO OUR LEGAL TERMS
These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Ketch Products Inc. (“Company,” “we,” “us,” or “our”), concerning your access to and use of the website https://ketchproducts.com as well as any related services, products, or content (collectively, the “Services”).
By accessing or using any part of our Services, you agree that you have read, understood, and agree to be bound by these Legal Terms. If you do not agree with these terms, please discontinue use of our Services immediately.
2. COMPANY INFORMATION
Ketch Products Inc.
120 Prairie Lake Rd.
East Dundee, IL 60118-9103
Email: info@ketchproducts.com
3. OUR SERVICES
Ketch Products Inc. designs, manufactures, and sells fish measuring boards, kayak accessories, and related gear. We also offer custom engraving, branded promotional items, and sponsor-related programs. While we strive for accuracy in all listings, occasional pricing or inventory errors may occur. We reserve the right to correct any errors and refuse or cancel any orders containing inaccuracies.
4. INTELLECTUAL PROPERTY
All content, trademarks, designs, graphics, and other intellectual property associated with the Services are owned by or licensed to Ketch Products Inc. You may not reproduce or use our content without explicit written permission.
5. USER CONTRIBUTIONS
By submitting photos, reviews, or other content to us (including via contests or social media), you grant Ketch Products Inc. a royalty-free, worldwide license to use, reproduce, and display such content for promotional purposes.
6. WARRANTY AND RETURNS
We offer a lifetime warranty against defects in materials or workmanship unless otherwise stated. Cosmetic blemishes, normal wear, damage from misuse or improper installation, and fading anodizing are not covered. For more, see our full FAQ and Return Policy.
7. THIRD-PARTY SERVICES
We may link to or integrate third-party services (e.g., shipping carriers, payment processors). We are not responsible for any third-party services, content, or policies.
8. AFFILIATES & PRO TEAM
Participation in our Affiliate Program or Pro Team is by invitation only. Participants agree to promote our products in good faith and in accordance with FTC disclosure rules. Abuse of codes or misrepresentation may result in removal from the program.
9. DMCA NOTICE
If you believe content on our site violates your copyright, please send a takedown request to info@ketchproducts.com with the following: (1) a description of the copyrighted work; (2) where it appears; (3) your contact info; (4) a statement under penalty of perjury that the claim is accurate; and (5) your signature.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, our total liability for any claim related to your use of the Services is limited to the greater of $100 or the amount you paid us in the past 12 months.
11. DISPUTE RESOLUTION
Before initiating legal action, you agree to contact us to attempt an informal resolution. If we can’t resolve the dispute within 30 days, either party may proceed to binding arbitration under the American Arbitration Association. Illinois law governs all disputes, without regard to conflict of law principles.
12. MODIFICATIONS
We may update these terms at any time. Continued use of the Services after changes means you accept the new terms.
13. MISCELLANEOUS
If any part of these terms is found invalid, the rest will remain in effect. These terms are the entire agreement between you and Ketch Products Inc. regarding the use of our Services.
14. CONTACT
Questions? Reach us at info@ketchproducts.com
Ketch Products Warranty Policy
At Ketch, we build gear to last. All of our parts come with a lifetime warranty—because when you invest in American-made quality, you deserve lasting performance.
Note: For non-Ketch branded products sold on our site, warranty coverage is provided by the original manufacturer. Please refer to their policy for details.
🛠️ What’s Covered
We cover the following under our lifetime warranty:
- Defects in materials or craftsmanship
- Damage incurred during shipping
- All accessories and hardware (yes, even the bolts and brackets)
There are no category exclusions—if it’s made by Ketch, it’s covered.
⚠️ What’s Not Covered
We want to keep things fair. Here’s what’s not included:
- Normal wear and tear
- Cosmetic blemishes that don’t affect function
- Damage from misuse, modification, or improper installation
- Damage caused during tournaments, extreme use, or accidents
- Faded anodizing, unless proven to be due to a finishing defect
(Pro tip: UV rays will fade all anodizing over time. To preserve your finish, store your Ketch gear indoors or under a boat cover.)
📩 How to File a Warranty Claim
To file a claim, email sales@ketchproducts.com with:
- Your order number
- A brief explanation of the issue
- Photos of the affected item
- Your contact information
In some cases, we may request that the item be returned for inspection.
🔁 Resolution & Replacements
- We offer replacements only (no repairs or partial refunds).
- We pay return shipping on warranty items.
- Replacement items ship free.
- The original product’s warranty continues—no resets on the coverage clock.
📌 Other Details
- NET30 orders, dealer orders, and Pro Team purchases are covered the same as all others.
- We reserve the right to deny coverage in cases of abuse or intentional damage.
🧭 Final Word
“Here at Ketch we will do everything we can to get you back on the water as quickly as possible when you experience a warranty issue, so please have patience with our customer service staff; as rude behavior will not be tolerated and we reserve the right to rescind any warranty to customers who are deemed rude and abusive to our customer service agents.”
Cookie Policy
Last updated: July 21, 2025
This Cookie Policy explains how Ketch Products Inc. (“we,” “us,” or “our”) uses cookies and similar technologies to recognize you when you visit our website at https://ketchproducts.com. It explains what these technologies are, why we use them, and how you can control them.
What Are Cookies?
Cookies are small data files placed on your computer or device when you visit a website. They’re used to make sites function efficiently, remember your preferences, and gather analytics and advertising data. We use both first-party cookies (from our site) and third-party cookies (from services we use, like Google or Stripe).
Why We Use Cookies
- Essential cookies: Help our site function properly (e.g., checkout security, login tools).
- Performance cookies: Help us understand how users interact with our site (e.g., Google Analytics).
- Advertising cookies: Allow us or third parties to deliver relevant ads and track ad performance.
- Customization cookies: Help personalize content based on your preferences and past behavior.
How You Can Control Cookies
You have full control over cookies:
- Use our cookie consent tool (banner or footer).
- Change your browser settings to accept or reject cookies.
- Use opt-out tools from ad networks (like DAA or DAAC).
Note: Disabling cookies may limit certain features of our site, like saved cart items or login functionality.
Other Tracking Technologies
We also use technologies like web beacons (a.k.a. pixels) and local storage (like HTML5 or Flash cookies) to track user behavior or store settings locally. These work alongside cookies to ensure smooth operation and analytics.
Examples of Cookies in Use
Below is a sampling of cookies currently used on our site. This list may change over time based on the services we use.
Essential Cookies
- __cf_bm — Used by Cloudflare for bot management. Expires in ~30 minutes.
- __stripe_mid & __stripe_sid — Used by Stripe for fraud prevention. Expires in ~1 year and 30 minutes respectively.
- m — Session tracking for Stripe. Expires in nearly 2 years.
Analytics & Customization Cookies
- NID — Google cookie to remember preferences. Expires in 6 months.
- g.gif — Pixel tracking from WordPress/Jetpack.
Advertising Cookies
- sbjs_* — Various WooCommerce cookies for session tracking and advertising behavior. Expires per session or within 30 minutes.
Unclassified Cookies
We may collect and classify additional cookies (like bento_visitor_id) as new tools are added to our site.
How Often Will This Policy Be Updated?
We may revise this Cookie Policy from time to time. The “Last Updated” date at the top reflects the most recent changes. For major changes, we may notify users directly.
Have Questions?
Still curious about how cookies work on our site? Contact us:
Ketch Products Inc.
120 Prairie Lake Rd.
East Dundee, IL 60118
Email: info@ketchproducts.com
Phone: 866-286-7872
Privacy Policy
Last updated: July 21, 2025
This Privacy Policy explains how Ketch Products Inc. (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our website or interact with us. By using our services, you agree to the terms of this policy.
Quick Overview
- ✅ We don’t sell your data. Period.
- ✅ We use cookies and analytics tools to improve your experience.
- ✅ You can access, update, or delete your data anytime.
- ✅ We only collect what’s necessary to run our store, ship your orders, and improve our site.
1. What We Collect
We collect information you provide directly (name, address, email, payment info) and some info automatically (IP address, browser type, device info).
2. Why We Collect It
We use your info to:
- Process and ship orders
- Send order updates or respond to support requests
- Prevent fraud and enhance security
- Understand how people use our site so we can improve it
3. Legal Grounds
We process your info based on:
- Your consent (e.g., for marketing)
- Contractual necessity (e.g., shipping your order)
- Legal obligations (e.g., tax compliance)
- Legitimate interests (e.g., fraud prevention)
4. Cookies & Tracking
We use cookies and similar tech for performance, analytics, and personalization. You can manage cookie settings through your browser. Learn more in our Cookie Notice.
5. How Long We Keep Data
We only keep your info as long as needed to fulfill your orders, comply with legal obligations, or improve our services. Once it’s no longer needed, we securely delete or anonymize it.
6. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the info we hold about you
- Correct or delete your data
- Withdraw consent or object to processing
- Download your data (data portability)
To exercise your rights, email us at info@ketchproducts.com.
7. Children’s Privacy
We don’t knowingly collect or market to kids under 18. If we learn we’ve collected data from a minor, we’ll delete it promptly.
8. Third-Party Services
We use WooPayments and other third-party tools to power parts of our store. They handle your payment info securely. We are not responsible for their privacy practices, so review their policies as needed.
9. Location Data
We may collect general location data (like your city) from your IP address for shipping estimates or analytics. You can disable location services on your device to opt out.
10. Data Security
We use strong security measures to protect your data, but no system is 100% secure. Use strong passwords and secure devices whenever possible.
11. Do-Not-Track Signals
We currently do not respond to DNT signals due to the lack of a standard method for implementation.
12. State & International Rights
If you live in California, the EU, UK, Canada, or other jurisdictions with specific privacy laws, you may have additional rights. Please email us to exercise them.
13. Updates to This Policy
We may update this policy as laws change or as we improve our services. The latest version will always be available on our site with the “Last Updated” date at the top.
14. Contact Us
For privacy-related questions, reach out to:
Ketch Products Inc.
120 Prairie Lake Rd.
East Dundee, IL 60118
Email: info@ketchproducts.com
