FAQ
Ketch boards that have no customization ship within 1-2 business days. Custom orders ship within 2-3 business weeks.
KBF and B.A.S.S accepts all Ketch boards including the Ketch Karbonate.
The Hobie Bass Open Series accepts ALL metal Ketch boards. No other board is permitted.
Most local and regional series either accept Ketch Boards or only accept Ketch Boards, but please check with your trail to ensure you’re within the rules.
Some trails for example require a metal board only meaning you cannot use the Ketch Karbonate board for their series.
The Ketch ID holder is connected to the Ketch ID with 3M™ Dual-Lock™ which is more durable than conventional hook-and-loop material.
It also isn’t fabric so it’s much easier to clean and won’t hold odors.
Watch the video for more information about Ketch ID and how the 3M™ Dual-Lock™ works.
If you have further questions about the Ketch ID please use the contact page.
The best option for Saltwater is the Karbonate or Ketch X board. We do not recommend the Powder coat original Ketch board. If you are worried about UV or fading, we solely recommend the Ketch Karbonate.
We do not recommend storing your Ketch board inside the hull of your kayak due to humidity and warmth, the longevity of your Ketch board could be shortened. Doing so can void the warranty on your Ketch board. The safest place is using the Ketch Keeper and storing it on your kayak or kayak crate.
Stock colors should only be out of stock for a few days before they will be available again.
Here at Ketch Products, non customized boards leave our headquarters within 1-2 business days. Business days include Monday-Friday 9 a.m. to 4 p.m. Custom Bump Boards will not leave any sooner if you choose the faster method of shipping.
We apologize for the problem you are having with the selected shipping carrier you selected in your order. Due to the COVID-19 pandemic, both USPS and UPS have acknowledged that there could be delays in the delivery process. It is solely up to the shipping carrier to take care of the package after it has left our facility. If you are having trouble with your order, you will have to make a claim with the shipping carrier. Please see the links below for more information on how to contact UPS/USPS or make a claim.
UPS INFORMATION
Phone Number 1 (800) 742-5877
USPS INFORMATION
Phone Number 1 (800) 275-8777
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phone numbers
email addresses
mailing addresses
usernames
contact preferences
contact or authentication data
billing addresses
passwords
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- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
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Contact us using the contact information provided.
Category | Examples | Collected |
A. Identifiers
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Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
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B. Personal information as defined in the California Customer Records statute
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Name, contact information, education, employment, employment history, and financial information
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Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data
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Transaction information, purchase history, financial details, and payment information
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Fingerprints and voiceprints
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Device location
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Student records and directory information
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Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
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- Category A –
As long as the user has an account with us
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As long as the user has an account with us
- Category
D – As long as the user has an account with us
- Category
F – As long as the user has an account with us
- Category
G – As long as the user has an account with us
- Category
H – As long as the user has an account with us
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