FAQ

Ketch boards that have no customization ship within 1-2 business days. Custom orders ship within 2-3 business weeks.

We apologize for the problem you are having with the selected shipping carrier you selected in your order. Due to the COVID-19 pandemic, both USPS and UPS have acknowledged that there could be delays in the delivery process. It is solely up to the shipping carrier to take care of the package after it has left our facility. If you are having trouble with your order, you will have to make a claim with the shipping carrier. Please see the links below for more information on how to contact UPS/USPS or make a claim.

Phone Number 1 (800) 742-5877

Link to make a claim

USPS INFORMATION

Phone Number 1 (800) 275-8777

Link to make a claim

Here at Ketch Products, non customized boards leave our headquarters within 1-2 business days. Business days include Monday-Friday 9 a.m. to 4 p.m. Custom Bump Boards will not leave any sooner if you choose the faster method of shipping.

Stock colors should only be out of stock for a few days before they will be available again.

Where should I store my Ketch Board?

We do not recommend storing your Ketch board inside the hull of your kayak due to humidity and warmth, the longevity of your Ketch board could be shortened. Doing so can void the warranty on your Ketch board. The safest place is using the Ketch Keeper and storing it on your kayak or kayak crate. 

Which board is best in Saltwater?

The best option for Saltwater is the Karbonate or Ketch X board. We do not recommend the Powder coat original Ketch board. If you are worried about UV or fading, we solely recommend the Ketch Karbonate. 

Which series accepts our boards?

KBF and B.A.S.S accepts all Ketch boards including the Ketch Karbonate. 

The Hobie Bass Open Series accepts ALL metal Ketch boards. No other board is permitted.