Frequently Asked Questions (FAQ)

Q: 🚚 Free Shipping Details

✅ Where It Works Free shipping on Ketch Boards is available in the lower 48 United States only. That means: ✅ Yes: Continental U.S. ❌ No: Alaska, Hawaii, U.S. Territories, or international addresses 💡 How It Works Just order any Ketch Board, and shipping is free automatically —no code needed. No hoops. No gimmicks. Just American-made boards delivered without extra fees (if you’re in the zone). 🎁 Bonus Tip Live in the lower 48? If there’s a board in your cart, everything else in the cart ships free too. Stack it smart—get that plate, mount, or ID holder added while you’re at it.

Q: 🌍 Do You Ship Internationally?

❌ Not at this time—and here’s why: Due to current international tariff policies , we’ve paused direct international shipping. In many cases, the import taxes and fees are high enough that international customers end up refusing delivery—leading to return issues, lost shipments, and damaged boards . We’re proud to manufacture everything 100% in the USA , but right now that also means international shipping comes with extra cost and complexity that we can’t control—or guarantee.

Q: ❓Can I change or cancel my order?

Can I change or cancel my order? Orders are processed quickly. Contact Us ASAP—if it hasn’t shipped, we’ll do our best to help.

Q: 📏 Do Ketch Measuring Boards Float?

📏 Do Ketch Boards Float? Nope. Not the aluminum OG. Not the Ketch X. Not the Karbonate. All Ketch Boards will sink —they’re built for accuracy, not buoyancy. If it’s not leashed, it’s lost. Use a tether —especially in deep water or current. It’s cheap insurance for a premium board. 👉 We recommend pairing your board with a Ketch Tether to keep it safe and retrievable. Grab one here.

Q: ⏱️ Order Processing Times

🟢 Standard Orders (Without Custom Engraving) Orders placed before 12:00 p.m. CST (Mon–Fri): Ship same day Orders placed after 12:00 p.m. CST: Ship next business day No fulfillment on weekends or holidays —we fish too. 🛠️ Custom Engraving Orders Custom-engraved boards take 2–3 business weeks to ship Laser-etched in our shop with uncompromising precision

🚚 Free Shipping DetailsDwain Batey2025-06-05T17:46:07-05:00

🚚 Free Shipping Details

✅ Where It Works

Free shipping on Ketch Boards is available in the lower 48 United States only.
That means:

✅ Yes: Continental U.S.
❌ No: Alaska, Hawaii, U.S. Territories, or international addresses

💡 How It Works

Just order any Ketch Board, and shipping is free automatically—no code needed.
No hoops. No gimmicks. Just American-made boards delivered without extra fees (if you’re in the zone).

🎁 Bonus Tip

Live in the lower 48?
If there’s a board in your cart, everything else in the cart ships free too.
Stack it smart—get that plate, mount, or ID holder added while you’re at it.

🦅 Do You Offer a Military or First Responder Discount?Dwain Batey2025-06-05T19:31:54-05:00

🦅 Do You Offer a Military or First Responder Discount?

✅ Yes—we proudly do.

At Ketch, we’re proud to support those who serve—military personnel and first responders alike.
Whether you’re active-duty, a veteran, law enforcement, firefighter, or EMT, we offer a discount as a small token of appreciation.

🎖️ How to Get It:

Just reach out through our Contact Us page and let us know:

That you’re active-duty military, a veteran, or a first responder
Basic verification (military ID blur, badge number, agency email, etc.)

We’ll send you a custom discount code to use at checkout.
One-time use per customer, valid on most items (excludes bundles/sale items).

🦅 Ketch gear is built in the USA—and we’re proud to back those who protect it.

🧰 Where Can I Find Install Instructions or Tech Support?Dwain Batey2025-06-05T18:26:10-05:00

🧰 Where Can I Find Install Instructions or Tech Support?

🛠️ Install Help / Tech Support Access

🔧 Need Help Installing a Ketch Product?

We’ve got you covered. Whether it’s a Firefly light, a Delete Plate, or any other Ketch part, we walk you through it step-by-step.

👉 Check out our install videos on the Ketch Outdoors YouTube Channel
You’ll find product overviews, how-to, and real-life installs done right in the shop.

💬 Need Tech Support or Have a Question?

We’re here to help—just not through smoke signals or social media DMs.

If you’re stuck, Contact Us.

Your product name/model
A quick description of the issue
After contact we may ask for a photo or video to clarify your issue

We respond fast (during business hours, and sometimes even on the weekends or at night, but don’t hold us to that) —and with actual answers, not canned replies.

⚠️ Pro Tip: Some installs (like hardwiring the Firefly Jr.) assume you’ve got basic rigging skills. If you’re not sure, ask us before you start or drill holes in your kayak.

🛒 Can I Buy Ketch Products at Retail Stores?Dwain Batey2025-06-05T18:02:20-05:00

🛒 Can I Buy Ketch Products at Retail Stores?

You can find Ketch boards, accessories, and parts at a growing number of authorized dealers across the U.S. These include:

Independent tackle shops
Kayak dealers
Regional outdoor retailers
Tournament trail partners

We partner only with dealers who share our values: accuracy, craftsmanship, and American manufacturing.

🔍 Use the Dealer Locator

Looking for a retail store near you?
👉 Check out our Dealer Locator to find an authorized Ketch dealer in your area.

🧼 How Do I Care for Raw Aluminum Ketch Parts?Dwain Batey2025-06-05T17:19:42-05:00

🧼 How Do I Care for Raw Aluminum Ketch Parts?

✨ Keep Them Looking Sharp

Ketch parts made from raw (non-anodized) aluminum are tough and functional—but they will oxidize over time if exposed to moisture, salt, or UV without care. That dull gray haze? Totally normal—but also avoidable.

To keep them looking fresh:

Wipe them down regularly with a clean, dry cloth
For tougher grime or light oxidation for older parts watch the video below on how to refresh your Raw Aluminum parts
Avoid harsh chemicals or salt buildup
Store in a dry place when not in use

✏️ Do You Offer Custom Engraving?Dwain Batey2025-06-05T15:12:24-05:00

✏️ Do You Offer Custom Engraving?

✅ Yes—But Only on our selection of Engravable Aluminum Boards

We offer custom engraving on select aluminum Ketch Boards. All custom engravable boards can be found here… Engravable Boards
These are laser-engraved in-house with tournament-grade precision—built to last and Uncompromisingly American Made.

❌ Not Available on Karbonate Boards, Limited Edition Boards or Some others

Our Karbonate boards are polycarbonate (our version of a “plastic” board), and engraving isn’t supported on that material. If you’re set on custom artwork, stick with aluminum.

Our Limited Edition Boards are already Custom Engraved and cannot be further customized.

Boards like the 40″, Folding 48 and Big Game 64″ are also unavailable for custom engraving.

🛒 Ready to Customize Yours?

Browse our full lineup of engravable boards here:
👉 Shop Custom Engraved Boards

⚠️ Reminder: Custom engraved orders take 2–3 business weeks to process—custom precision takes time.

🌍 Do You Ship Internationally?Dwain Batey2025-06-05T17:38:53-05:00

🌍 Do You Ship Internationally?

❌ Not at this time—and here’s why:

Due to current international tariff policies, we’ve paused direct international shipping.
In many cases, the import taxes and fees are high enough that international customers end up refusing delivery—leading to return issues, lost shipments, and damaged boards.

We’re proud to manufacture everything 100% in the USA, but right now that also means international shipping comes with extra cost and complexity that we can’t control—or guarantee.

❓Can I change or cancel my order?Dwain Batey2025-06-05T17:39:02-05:00

❓Can I change or cancel my order?

Can I change or cancel my order?

Orders are processed quickly. Contact Us ASAP—if it hasn’t shipped, we’ll do our best to help.

❓Can I combine a board and other products for free shipping?Dwain Batey2025-06-05T14:56:39-05:00

❓Can I combine a board and other products for free shipping?

Can I combine a board and other products or accessories for free shipping?

✅ Yes—if you live in the lower 48 and there’s a board in your cart, everything else ships free too.

📏 Do Ketch Measuring Boards Float?Dwain Batey2025-06-05T17:39:09-05:00

📏 Do Ketch Measuring Boards Float?

📏 Do Ketch Boards Float?

Nope.

Not the aluminum OG.
Not the Ketch X.
Not the Karbonate.

All Ketch Boards will sink—they’re built for accuracy, not buoyancy.

If it’s not leashed, it’s lost.
Use a tether—especially in deep water or current. It’s cheap insurance for a premium board.

👉 We recommend pairing your board with a Ketch Tether to keep it safe and retrievable. Grab one here.

⏱️ Order Processing TimesJohn Vandenberg2025-06-05T18:19:06-05:00

⏱️ Order Processing Times

🟢 Standard Orders (Without Custom Engraving)

Orders placed before 12:00 p.m. CST (Mon–Fri): Ship same day
Orders placed after 12:00 p.m. CST: Ship next business day
No fulfillment on weekends or holidays—we fish too.

🛠️ Custom Engraving Orders

Custom-engraved boards take 2–3 business weeks to ship
Laser-etched in our shop with uncompromising precision

🏆Ketch Board Tournament ApprovalJohn Vandenberg2025-06-05T12:59:48-05:00

🏆Ketch Board Tournament Approval

🎣 Widely Accepted—But Always Double-Check

Ketch Boards are trusted and used by anglers in almost every major kayak tournament series nationwide.
From grassroots events to elite-level trails, our boards are the standard—but always check your local rules to be safe. Some trails may require metal boards only (which means the Karbonate wouldn’t be allowed), or restrict colors allowed, etc. So always read the rules of the event you’re fishing to ensure compliance and that your Ketch Board is accepted.

✅ National Trails That Approve All Ketch Boards (Including Karbonate):

KBF (Kayak Bass Fishing)
B.A.S.S. Nation Kayak Series
Kayak Adventure Series
Team Kayak Series

These series recognize both aluminum and Karbonate Ketch Boards as fully legal for competition.

🧲 Having Trouble with Your Ketch ID?Dwain Batey2025-06-05T17:39:18-05:00

🧲 Having Trouble with Your Ketch ID?

🧲 Trouble Getting Your Ketch ID to Lock?

⚠️ It’s Not Velcro. It’s Not Broken.

Your Ketch ID uses 3M™ Dual-Lock™—not traditional Velcro.
It doesn’t feel sticky or fuzzy, and yes, both sides look nearly identical. That’s normal. You’re not missing a piece. You just need to press the two sides together until they click.

✅ How to Lock It Properly

Align the Ketch ID bracket and card holder
Push them together firmly—you’ll hear and feel a click when it locks continue until the entire two surfaces are “locked”
It’s reusable, super secure, and way tougher than hook-and-loop
No fabric = no stink = tournament ready

🎥 Watch It Click

👉 Watch this short video to see the Ketch ID & 3M Dual-Lock in action
(It’s less than a minute and saves a ton of confusion.)

❓Still have a problem with your Ketch ID?

If something else is wrong with your Ketch ID just reach out via our contact page and we’ll be glad to help.

🌊 Best Boards for Saltwater UseJohn Vandenberg2025-06-05T13:13:24-05:00

🌊 Best Boards for Saltwater Use

🏆 Recommended: Ketch Karbonate

If you fish saltwater, the Ketch Karbonate is our top recommendation.

Made from ultra-rugged polycarbonate
No metal = no corrosion worries
Fully resistant to UV damage and salt exposure
It’s lightweight, tough, and built to take abuse from sun, salt, and surf.

✅ Acceptable: Ketch X

The Ketch X board is also a strong saltwater option. It’s aluminum, but not powder-coated, which makes it more resistant to corrosion.
However, long-term UV exposure in salt-heavy environments can eventually fade or dull the anodized finish.

If you’re hard on gear or fish coastal waters year-round, Karbonate is the best bet.
If you want a metal board and rinse it often, X will still serve you well.

⚠️ Not Recommended: Original Powder-Coated Ketch

We don’t recommend our powder-coated Original Ketch Board for saltwater use.
The finish can break down over time in harsh coastal environments, leading to corrosion and cosmetic damage.

✅Where should I store my Ketch Board?John Vandenberg2025-06-05T13:18:35-05:00

✅Where should I store my Ketch Board?

🛑 Where Not to Store Your Ketch Board

❌ Inside the Hull = Risky Business

We strongly recommend not storing your Ketch Board inside the hull of your kayak.
Why? Trapped heat and humidity can degrade materials over time—especially in summer—and doing so can void your warranty.

✅ Best Practices for Storage

To extend the life of your board and keep it tournament-ready:

Use a Ketch Keeper – Our custom mounting bracket designed to securely hold your board on your kayak or crate.
Store it under your seat – If it fits flat and stays dry, under-seat storage is another good option (just avoid crushing or bending it).

The goal? Keep it cool, dry, and accessible. Your board (and your standings) will thank you.

🎨 When Will the Color I Want Be Back in Stock?John Vandenberg2025-06-05T14:07:48-05:00

🎨 When Will the Color I Want Be Back in Stock?

🔁 Standard Colors

If you’re waiting on a regular stock color, hang tight—they’re usually only out of stock for a few days before they’re back in rotation.
We machine and restock those fast to keep up with demand.

🛑 Limited Edition Colors

Limited edition runs are just that—limited.
Most of the time, once they sell out, they’re gone for good.
Occasionally, we’ll bring a fan favorite back by popular demand—but don’t count on it unless you see a restock announcement.

If you love a color, don’t wait. Once it’s gone, it usually stays that way.

📦 Why Hasn’t My Ketch Board Shipped Yet?John Vandenberg2025-06-05T13:27:04-05:00

📦 Why Hasn’t My Ketch Board Shipped Yet?

🟢 Standard Orders

Processing Time: Orders without customization typically ship within 1–2 business days (Monday–Friday, 9 a.m.–4 p.m. CST).
Order Cutoff: Orders placed after 12:00 p.m. CST are processed the next business day.

🛠️ Custom Engraved Boards

Processing Time: Custom engraved aluminum boards require 2–3 business weeks for processing.
Shipping Method: Selecting expedited shipping does not accelerate the engraving process; it only affects the delivery speed after the board has shipped.

🚨 Important Notes on Expedited Shipping

Processing vs. Transit: Expedited shipping speeds up the delivery after the order has been processed and handed over to the carrier. It does not expedite our internal processing times.
Weekend & Holiday Orders: Orders placed on Friday afternoons, weekends, or before holidays are processed on the next business day.
Carrier Guarantees: While carriers like FedEx and UPS offer expedited services, delivery times are not always guaranteed, especially during peak periods or unforeseen delays.

Example: If you place an order at 3 PM on the Friday before a holiday weekend and select 2-day shipping, the order will be processed on the following Tuesday, with delivery expected two business days after processing.

📬 What Should I Do If My Order Seems Lost in Shipping?John Vandenberg2025-06-05T17:45:54-05:00

📬 What Should I Do If My Order Seems Lost in Shipping?

We understand how frustrating it is when a package goes missing. Once your order leaves our facility, the shipping carrier you selected at checkout (UPS or USPS) is responsible for delivery.
Occasional delays or routing issues can happen, especially during peak seasons or with address conflicts.

🕵️ Step 1: Check Your Tracking

Use the tracking number we emailed when your order shipped to check the latest status.

Look for updates like “In Transit,” “Out for Delivery,” or “Delivered”
If it shows as delivered but isn’t there, check around mailboxes, porches, or with neighbors

📞 Step 2: Contact the Carrier Directly

🚚 UPS

Phone: 1-800-742-5877
File a claim: UPS Claim Portal

📦 USPS

Phone: 1-800-275-8777
File a claim: USPS Missing Mail Search

🧭 Still Need Help?

If you’ve filed a claim and need backup, contact us
We’ll step in if the carrier gives you the runaround.

What is your Cookie Policy?Dwain Batey2025-06-05T12:27:31-05:00

What is your Cookie Policy?

COOKIE POLICY

Last updated May 31, 2024

This Cookie Policy explains how Ketch Products LLC (“Company,” “we,” “us,” and “our“) uses cookies and similar technologies to recognize you when you visit our website at https://ketchproducts.com (“Website“). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Ketch Products LLC) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.

The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

Essential website cookies:

These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

Name:	__cf_bm
Purpose:	Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode.
Provider:	.ketchproducts.com
Service:	CloudFlare View Service Privacy Policy
Type:	http_cookie
Expires in:	29 minutes

Name:	m
Purpose:	Tracks the user’s session for Stripe
Provider:	m.stripe.com
Service:	Stripe View Service Privacy Policy
Type:	server_cookie
Expires in:	1 year 11 months 29 days

Name:	__stripe_mid
Purpose:	Fraud prevention and detection
Provider:	.ketchproducts.com
Service:	Stripe View Service Privacy Policy
Type:	http_cookie
Expires in:	11 months 30 days

Name:	__stripe_sid
Purpose:	Fraud prevention and detection
Provider:	.ketchproducts.com
Service:	Stripe View Service Privacy Policy
Type:	http_cookie
Expires in:	29 minutes

Analytics and customization cookies:

These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.

Name:	NID
Purpose:	Set by Google to set a unique user ID to remember user preferences. Persistent cookie that stays for 182 days
Provider:	.google.com
Service:	Google View Service Privacy Policy
Type:	server_cookie
Expires in:	6 months

Name:	g.gif
Provider:	pixel.wp.com
Type:	pixel_tracker
Expires in:	session

Advertising cookies:

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Name:	sbjs_first_add
Purpose:	Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
Provider:	.ketchproducts.com
Service:	WooCommerce View Service Privacy Policy
Type:	http_cookie
Expires in:	session

Name:	sbjs_first
Purpose:	Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
Provider:	.ketchproducts.com
Service:	WooCommerce View Service Privacy Policy
Type:	http_cookie
Expires in:	session

Name:	sbjs_current
Purpose:	Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
Provider:	.ketchproducts.com
Service:	WooCommerce View Service Privacy Policy
Type:	http_cookie
Expires in:	session

Name:	sbjs_session
Purpose:	Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
Provider:	.ketchproducts.com
Service:	WooCommerce View Service Privacy Policy
Type:	http_cookie
Expires in:	29 minutes

Name:	sbjs_migrations
Purpose:	Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
Provider:	.ketchproducts.com
Service:	WooCommerce View Service Privacy Policy
Type:	http_cookie
Expires in:	session

Name:	sbjs_udata
Purpose:	Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
Provider:	.ketchproducts.com
Service:	WooCommerce View Service Privacy Policy
Type:	http_cookie
Expires in:	session

Name:	sbjs_current_add
Purpose:	Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
Provider:	.ketchproducts.com
Service:	WooCommerce View Service Privacy Policy
Type:	http_cookie
Expires in:	session

Unclassified cookies:

These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.

Name:	bento_visitor_id
Provider:	ketchproducts.com
Type:	html_local_storage
Expires in:	persistent

Name:	bento_events
Provider:	ketchproducts.com
Type:	html_local_storage
Expires in:	persistent

Name:	bento_visit_id
Provider:	ketchproducts.com
Type:	html_local_storage
Expires in:	persistent

Name:	tk_ai
Provider:	ketchproducts.com
Type:	server_cookie
Expires in:	session

Name:	storeApiNonce
Provider:	ketchproducts.com
Type:	html_local_storage
Expires in:	persistent

How can I control cookies on my browser?

As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how to manage cookies on the most popular browsers:

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at info@ketchproducts.com or by post to:

Ketch Products LLC

120 Prarie Lake Road

East Dundee, IL 60118

United States

Phone: (+1)8662867872

What is your Privacy Policy?Dwain Batey2025-06-05T12:27:22-05:00

What is your Privacy Policy?

PRIVACY POLICY

Last updated May 31, 2024

This privacy notice for Ketch Products Inc. (“we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:

Visit our website at https://ketchproducts.com, or any website of ours that links to this privacy notice

Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@ketchproducts.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

13. DO WE MAKE UPDATES TO THIS NOTICE?

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names

phone numbers

email addresses

mailing addresses

usernames

contact preferences

contact or authentication data

billing addresses

passwords

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by WooPayments. You may find their privacy notice link(s) here: https://automattic.com/privacy/.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way

For investigations and fraud detection and prevention

For business transactions provided certain conditions are met

If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim

For identifying injured, ill, or deceased persons and communicating with next of kin

If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse

If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province

If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records

If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced

If the collection is solely for journalistic, artistic, or literary purposes

If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store on your device (“cache”) your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a “sale”/”sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?“

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@ketchproducts.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“ below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“ below or updating your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at info@ketchproducts.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES

B. Personal information as defined in the California Customer Records statute

Name, contact information, education, employment, employment history, and financial information

YES

C. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data	NO
D. Commercial information	Transaction information, purchase history, financial details, and payment information	YES
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	YES
G. Geolocation data	Device location	YES
H. Audio, electronic, sensory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO
L. Sensitive personal Information		NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;

Participation in customer surveys or contests; and

Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for:

Category A – As long as the user has an account with us

Category B – As long as the user has an account with us

Category D – As long as the user has an account with us

Category F – As long as the user has an account with us

Category G – As long as the user has an account with us

Category H – As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?“

How We Use and Share Personal Information

Learn about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?“

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Right to know whether or not we are processing your personal data

Right to access your personal data

Right to correct inaccuracies in your personal data

Right to request the deletion of your personal data

Right to obtain a copy of the personal data you previously shared with us

Right to non-discrimination for exercising your rights

Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following rights:

Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California’s and Delaware’s privacy law)

Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon’s privacy law)

Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)

Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject access request, by visiting https://ketchproducts.com/contact/, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at info@ketchproducts.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“

12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act).

This privacy notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:

offer you the products or services that you want

respond to or help with your requests

manage your account with us

confirm your identity and protect your account

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?“

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of New Zealand Privacy Commissioner.

Republic of South Africa

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

The Information Regulator (South Africa)

General enquiries: enquiries@inforegulator.org.za

Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@ketchproducts.com or contact us by post at:

Ketch Products Inc.

120 Prarie Lake Road

East Dundee, IL 60118

United States

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

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Frequently Asked Questions (FAQ)

✅ Where It Works

💡 How It Works

🎁 Bonus Tip

🦅 Do You Offer a Military or First Responder Discount?

✅ Yes—we proudly do.

🎖️ How to Get It:

🛠️ Install Help / Tech Support Access

🔧 Need Help Installing a Ketch Product?

💬 Need Tech Support or Have a Question?

🔍 Use the Dealer Locator

✨ Keep Them Looking Sharp

✅ Yes—But Only on our selection of Engravable Aluminum Boards

❌ Not Available on Karbonate Boards, Limited Edition Boards or Some others

🛒 Ready to Customize Yours?

❌ Not at this time—and here’s why:

📏 Do Ketch Boards Float?

🟢 Standard Orders (Without Custom Engraving)

🛠️ Custom Engraving Orders

🎣 Widely Accepted—But Always Double-Check

✅ National Trails That Approve All Ketch Boards (Including Karbonate):

🧲 Trouble Getting Your Ketch ID to Lock?

⚠️ It’s Not Velcro. It’s Not Broken.

✅ How to Lock It Properly

🎥 Watch It Click

❓Still have a problem with your Ketch ID?

🌊 Best Boards for Saltwater Use

🏆 Recommended: Ketch Karbonate

✅ Acceptable: Ketch X

⚠️ Not Recommended: Original Powder-Coated Ketch

🛑 Where Not to Store Your Ketch Board

❌ Inside the Hull = Risky Business

✅ Best Practices for Storage

🔁 Standard Colors

🛑 Limited Edition Colors

📦 Why Hasn’t My Ketch Board Shipped Yet?

🟢 Standard Orders

🛠️ Custom Engraved Boards

🚨 Important Notes on Expedited Shipping

📬 What Should I Do If My Order Seems Lost in Shipping?

🕵️ Step 1: Check Your Tracking

📞 Step 2: Contact the Carrier Directly

🚚 UPS

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