🔃 Ketch Products Return Policy

We want you to love your gear, but if something’s off, here’s how we handle domestic returns (international returns information is at the bottom of the page).

🔁 Return Eligibility

  • Return Window: Returns are accepted within 30 days of delivery.
  • Item Condition: Products must be unused and in original packaging.
  • Final Sale Items:
    • Custom and engraved items are not returnable.
    • Blemished and clearance items are final sale and cannot be returned.

⚙️ Return Conditions & Fees

  • Restocking Fee: A $10 restocking fee applies to returned measuring boards or any order that originally received free shipping.
  • Opened But Unused Items: Returns are not accepted unless the item is defective or damaged during shipping.
  • Customer-Caused Damage: Items damaged due to mishandling are not eligible for return.

🚚 Return Shipping

  • Return Shipping Costs: Customers are responsible for return shipping.
  • Prepaid Labels: We offer prepaid return labels—we’ll deduct the cost from your refund unless the return is due to our error.
  • Return Authorization Required: Please contact us before sending any items back. Unauthorized returns may be rejected.

💸 Refunds & Exchanges

  • Processing Time: Refunds are processed within 1–5 business days of receiving the return.
  • Shipping Fees: Original shipping charges are non-refundable.
  • Refund Method: All refunds are processed as credit card chargebacks.
  • Exchanges: We offer product-for-product exchanges on eligible items. No store credit available.

❗ Damaged or Defective Items

  • If your item arrives damaged or defective, email sales@ketchproducts.com within 7 days of delivery.
  • Please include:
    • Your order number
    • A brief description of the issue
    • Photos of the damaged item (and packaging if applicable)
  • We’ll work with you to resolve the issue quickly, replacements or refunds will be issued based on the situation.

📌 Other Notes

  • NET30 and Dealer Orders: Returns are accepted under the same policy as retail orders.
  • Pro Team & Affiliate Orders: No special return rules apply, same policy as above.

🌎International Returns Policy: Returns accepted for international orders only for unopened items or items proven defective. Returns must be initiated within 30 days from the date of purchase and include original packaging and proof of purchase. The buyer is responsible for return shipping costs.