📦 Why Hasn’t My Ketch Board Shipped Yet?

🟢 Standard Orders

  • Processing Time: Orders without customization typically ship within 1–2 business days (Monday–Friday, 9 a.m.–4 p.m. CST).

  • Order Cutoff: Orders placed after 12:00 p.m. CST are processed the next business day.

🛠️ Custom Engraved Boards

  • Processing Time: Custom engraved aluminum boards require 2–3 business weeks for processing.

  • Shipping Method: Selecting expedited shipping does not accelerate the engraving process; it only affects the delivery speed after the board has shipped.

🚨 Important Notes on Expedited Shipping

  • Processing vs. Transit: Expedited shipping speeds up the delivery after the order has been processed and handed over to the carrier. It does not expedite our internal processing times.

  • Weekend & Holiday Orders: Orders placed on Friday afternoons, weekends, or before holidays are processed on the next business day.

  • Carrier Guarantees: While carriers like FedEx and UPS offer expedited services, delivery times are not always guaranteed, especially during peak periods or unforeseen delays.

Example: If you place an order at 3 PM on the Friday before a holiday weekend and select 2-day shipping, the order will be processed on the following Tuesday, with delivery expected two business days after processing.