We apologize for the problem you are having with the selected shipping carrier you selected in your order. Due to the COVID-19 pandemic, both USPS and UPS have acknowledged that there could be delays in the delivery process. It is solely up to the shipping carrier to take care of the package after it has left our facility. If you are having trouble with your order, you will have to make a claim with the shipping carrier. Please see the links below for more information on how to contact UPS/USPS or make a claim.


Phone Number 1 (800) 742-5877

Link to make a claim


Phone Number 1 (800) 275-8777

Link to make a claim