FAQs - Ketch Products

Q: 🏷️ What are the details on the Labor Day Sale?

Labor Day Sale FAQ Q: What’s included in the Labor Day Sale? All Ketch Boards (except where noted below) are 20% off during our Labor Day Sale. All Ketch Board Bundles (except where noted below) are 20% off during our Labor Day Sale. Q: Are there any exclusions? Yes. Two exceptions: Original Ketch Boards – are already discounted deeper than 20%, so they’re not included in this promotion individually or in bundles that include Original Boards. Scientific Boards – these are not part of the sale. Q: Do I need a code? Nope. Discounts are applied automatically at checkout, just shop and save. Q: How long does the sale last? The Labor Day Sale runs from August 27th through September 5th at Midnight (Central Time). Prices return to normal at midnight when the sale ends.

Q: 🛠️ Why doesn't the screw that comes with the Hobie Steering Handle work on my kayak?

[fusion_youtube id="https://youtu.be/zj8YpHq1n6A" alignment="center" width="600" height="350" start_time="" end_time="" autoplay="false" mute="false" loop="false" controls="true" api_params="&rel=0" title_attribute="" video_facade="" thumbnail_size="auto" video_facade_no_cookie="on" margin_top="50px" margin_bottom="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" css_id="" structured_data="off" video_upload_date="" video_upload_date_timezone="-12:00" video_duration="" video_title="" video_desc=""][/fusion_youtube] The button head screw that comes in the package with a Ketch PA Steering handle is only for older models that require that shorter screw, models from 2021 and newer you will just use the existing screw that was already holding the factory handle on.

Q: ❓How do I create an account?

You can create an account during checkout or anytime from the login page. Creating an account makes it easy to track orders and view your purchase history. 👉 Just make sure to check your inbox - you’ll need to confirm your email address before your account is fully active.

Q: 📦 What if I pay for Overnight Shipping and it’s late?

We get it—waiting sucks. If you choose an expedited option like Overnight or 2-Day, we’ll pack and ship it out on time. But once it’s with the carrier, delivery is out of our hands. 🚚💨 If the carrier drops the ball and your order arrives late, we’re not responsible for delays on their end.

Free Shipping on All Ketch Boards!*

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