FAQs - Ketch Products

Q: 🛠️ Why doesn't the screw that comes with the Hobie Steering Handle work on my kayak?

[fusion_youtube id="https://youtu.be/zj8YpHq1n6A" alignment="center" width="600" height="350" start_time="" end_time="" autoplay="false" mute="false" loop="false" controls="true" api_params="&rel=0" title_attribute="" video_facade="" thumbnail_size="auto" video_facade_no_cookie="on" margin_top="50px" margin_bottom="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" css_id="" structured_data="off" video_upload_date="" video_upload_date_timezone="-12:00" video_duration="" video_title="" video_desc=""][/fusion_youtube] The button head screw that comes in the package with a Ketch PA Steering handle is only for older models that require that shorter screw, models from 2021 and newer you will just use the existing screw that was already holding the factory handle on.

Q: ❓How do I create an account?

You can create an account during checkout or anytime from the login page. Creating an account makes it easy to track orders and view your purchase history. 👉 Just make sure to check your inbox - you’ll need to confirm your email address before your account is fully active.

Q: 📦 What if I pay for Overnight Shipping and it’s late?

We get it—waiting sucks. If you choose an expedited option like Overnight or 2-Day, we’ll pack and ship it out on time. But once it’s with the carrier, delivery is out of our hands. 🚚💨 If the carrier drops the ball and your order arrives late, we’re not responsible for delays on their end.

Q: 🛒 Can I Buy Ketch Products at Retail Stores?

You can find Ketch boards, accessories, and parts at a growing number of authorized dealers across the U.S. These include: Independent tackle shops Kayak dealers Regional outdoor retailers Tournament trail partners We partner only with dealers who share our values: accuracy, craftsmanship, and American manufacturing . 🔍 Use the Dealer Locator Looking for a retail store near you? 👉 Check out our Dealer Locator to find an authorized Ketch dealer in your area.

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Uncompromisingly American Made.

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