Privacy Policy

Last updated: July 21, 2025

This Privacy Policy explains how Ketch Products Inc. (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our website or interact with us. By using our services, you agree to the terms of this policy.

Quick Overview

  • ✅ We don’t sell your data. Period.
  • ✅ We use cookies and analytics tools to improve your experience.
  • ✅ You can access, update, or delete your data anytime.
  • ✅ We only collect what’s necessary to run our store, ship your orders, and improve our site.

1. What We Collect

We collect information you provide directly (name, address, email, payment info) and some info automatically (IP address, browser type, device info).

2. Why We Collect It

We use your info to:

  • Process and ship orders
  • Send order updates or respond to support requests
  • Prevent fraud and enhance security
  • Understand how people use our site so we can improve it

3. Legal Grounds

We process your info based on:

  • Your consent (e.g., for marketing)
  • Contractual necessity (e.g., shipping your order)
  • Legal obligations (e.g., tax compliance)
  • Legitimate interests (e.g., fraud prevention)

4. Cookies & Tracking

We use cookies and similar tech for performance, analytics, and personalization. You can manage cookie settings through your browser. Learn more in our Cookie Notice.

5. How Long We Keep Data

We only keep your info as long as needed to fulfill your orders, comply with legal obligations, or improve our services. Once it’s no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the info we hold about you
  • Correct or delete your data
  • Withdraw consent or object to processing
  • Download your data (data portability)

To exercise your rights, email us at info@ketchproducts.com.

7. Children’s Privacy

We don’t knowingly collect or market to kids under 18. If we learn we’ve collected data from a minor, we’ll delete it promptly.

8. Third-Party Services

We use WooPayments and other third-party tools to power parts of our store. They handle your payment info securely. We are not responsible for their privacy practices, so review their policies as needed.

9. Location Data

We may collect general location data (like your city) from your IP address for shipping estimates or analytics. You can disable location services on your device to opt out.

10. Data Security

We use strong security measures to protect your data, but no system is 100% secure. Use strong passwords and secure devices whenever possible.

11. Do-Not-Track Signals

We currently do not respond to DNT signals due to the lack of a standard method for implementation.

12. State & International Rights

If you live in California, the EU, UK, Canada, or other jurisdictions with specific privacy laws, you may have additional rights. Please email us to exercise them.

13. Updates to This Policy

We may update this policy as laws change or as we improve our services. The latest version will always be available on our site with the “Last Updated” date at the top.

14. Contact Us

For privacy-related questions, reach out to:

Ketch Products Inc.
120 Prairie Lake Rd.
East Dundee, IL 60118
Email: info@ketchproducts.com