Ketch Products Warranty Policy

At Ketch, we build gear to last. All of our parts come with a lifetime warranty—because when you invest in American-made quality, you deserve lasting performance.

Note: For non-Ketch branded products sold on our site, warranty coverage is provided by the original manufacturer. Please refer to their policy for details.

🛠️ What’s Covered

We cover the following under our lifetime warranty:

  • Defects in materials or craftsmanship
  • Damage incurred during shipping
  • All accessories and hardware (yes, even the bolts and brackets)

There are no category exclusions—if it’s made by Ketch, it’s covered.

⚠️ What’s Not Covered

We want to keep things fair. Here’s what’s not included:

  • Normal wear and tear
  • Cosmetic blemishes that don’t affect function
  • Damage from misuse, modification, or improper installation
  • Damage caused during tournaments, extreme use, or accidents
  • Faded anodizing, unless proven to be due to a finishing defect
     (Pro tip: UV rays will fade all anodizing over time. To preserve your finish, store your Ketch gear indoors or under a boat cover.)

📩 How to File a Warranty Claim

To file a claim, email sales@ketchproducts.com with:

  • Your order number
  • A brief explanation of the issue
  • Photos of the affected item
  • Your contact information

In some cases, we may request that the item be returned for inspection.

🔁 Resolution & Replacements

  • We offer replacements only (no repairs or partial refunds).
  • We pay return shipping on warranty items.
  • Replacement items ship free.
  • The original product’s warranty continues—no resets on the coverage clock.

📌 Other Details

  • NET30 orders, dealer orders, and Pro Team purchases are covered the same as all others.
  • We reserve the right to deny coverage in cases of abuse or intentional damage.

🧭 Final Word

“Here at Ketch we will do everything we can to get you back on the water as quickly as possible when you experience a warranty issue, so please have patience with our customer service staff; as rude behavior will not be tolerated and we reserve the right to rescind any warranty to customers who are deemed rude and abusive to our customer service agents.”