FAQs - Page 2 Of 3 - Ketch Products

Q: 🌍 Do You Ship Internationally?

❌ Yes and NO, at this time the only international shipping on the website is to Canada. Due to current international tariff policies , we’ve paused direct international shipping. We recently added Canadian shipping back on the site, and if there are no issues with returns due to tariffs/fees we may open up other countries again. In many cases, the import taxes and fees are high enough that international customers end up refusing delivery, leading to return issues, lost shipments, and damaged boards . We're proud to manufacture everything 100% in the USA , but right now that also means international shipping comes with extra cost and complexity that we can’t control, or guarantee.

Q: ❓Can I change or cancel my order?

Can I change or cancel my order? Orders are processed quickly. Contact Us ASAP—if it hasn’t shipped, we’ll do our best to help.

Q: ❓Can I combine products for free shipping?

Can I combine products or accessories for free shipping? ✅ Yes - If you live in the lower 48 and your cart total is $100 or more before shipping and any taxes, your order ships free.

Q: 📏 Do Ketch Measuring Boards Float?

📏 Do Ketch Boards Float? Nope. Not the aluminum OG. Not the Ketch X. Not the Karbonate. All Ketch Boards will sink —they're built for accuracy, not buoyancy. If it’s not leashed, it’s lost. Use a tether —especially in deep water or current. It’s cheap insurance for a premium board. 👉 We recommend pairing your board with a Ketch Tether to keep it safe and retrievable. Grab one here.

Q: 🚚 Free Shipping on orders of $100 or more - Details

✅ How It Works Orders $100 or more ship free automatically to the lower 48 United States . No code required. Important: This offer applies to direct-to-consumer orders only and does not apply to dealer purchases . That means: ✅ Yes: Lower 48 United States (continental U.S.) ❌ No: Alaska, Hawaii, U.S. territories, international addresses ❌ No: Dealer orders (shipping rules are set separately for dealers) Shipping eligibility is calculated automatically at checkout based on order total and destination.

Q: ✅Where should I store my Ketch Board?

🛑 Where Not to Store Your Ketch Board ❌ Inside the Hull = Risky Business We strongly recommend not storing your Ketch Board inside the hull of your kayak. Why? Trapped heat and humidity can degrade materials over time—especially in summer—and doing so can void your warranty . ✅ Best Practices for Storage To extend the life of your board and keep it tournament-ready: Use a Ketch Keeper – Our custom mounting bracket designed to securely hold your board on your kayak or crate. Store it under your seat – If it fits flat and stays dry, under-seat storage is another good option (just avoid crushing or bending it). The goal? Keep it cool, dry, and accessible . Your board (and your standings) will thank you.

Q: 🎨 When Will the Color I Want Be Back in Stock?

🔁 Standard Colors If you’re waiting on a regular stock color , hang tight—they’re usually only out of stock for a few days before they’re back in rotation. We machine and restock those fast to keep up with demand. 🛑 Limited Edition Colors Limited edition runs are just that— limited . Most of the time, once they sell out, they’re gone for good . Occasionally, we’ll bring a fan favorite back by popular demand—but don’t count on it unless you see a restock announcement. If you love a color, don’t wait . Once it's gone, it usually stays that way.