FAQs - Page 2 Of 3 - Ketch Products

Q: 🌍 Do You Ship Internationally?

❌ Not at this time—and here’s why: Due to current international tariff policies , we’ve paused direct international shipping. In many cases, the import taxes and fees are high enough that international customers end up refusing delivery—leading to return issues, lost shipments, and damaged boards . We're proud to manufacture everything 100% in the USA , but right now that also means international shipping comes with extra cost and complexity that we can’t control—or guarantee.

Q: ❓Can I change or cancel my order?

Can I change or cancel my order? Orders are processed quickly. Contact Us ASAP—if it hasn’t shipped, we’ll do our best to help.

Q: ❓Can I combine a board and other products for free shipping?

Can I combine a board and other products or accessories for free shipping? ✅ Yes—if you live in the lower 48 and there’s a board in your cart, everything else ships free too.

Q: 📏 Do Ketch Measuring Boards Float?

📏 Do Ketch Boards Float? Nope. Not the aluminum OG. Not the Ketch X. Not the Karbonate. All Ketch Boards will sink —they're built for accuracy, not buoyancy. If it’s not leashed, it’s lost. Use a tether —especially in deep water or current. It’s cheap insurance for a premium board. 👉 We recommend pairing your board with a Ketch Tether to keep it safe and retrievable. Grab one here.

Q: 🚚 Free Shipping Details

✅ Where It Works Free shipping on Ketch Boards is available in the lower 48 United States only. That means: ✅ Yes: Continental U.S. ❌ No: Alaska, Hawaii, U.S. Territories, or international addresses 💡 How It Works Just order any Ketch Board, and shipping is free automatically —no code needed. No hoops. No gimmicks. Just American-made boards delivered without extra fees (if you’re in the zone). 🎁 Bonus Tip Live in the lower 48? If there’s a board in your cart, everything else in the cart ships free too. Stack it smart—get that plate, mount, or ID holder added while you're at it.