🛠️ Install Help / Tech Support Access

🔧 Need Help Installing a Ketch Product?

We’ve got you covered. Whether it’s a Firefly light, a Delete Plate, or any other Ketch part, we walk you through it step-by-step.

👉 Check out our install videos on the Ketch Outdoors YouTube Channel
You’ll find product overviews, how-to, and real-life installs done right in the shop.

💬 Need Tech Support or Have a Question?

We’re here to help—just not through smoke signals or social media DMs.

If you’re stuck, Contact Us.

  • Your product name/model

  • A quick description of the issue

  • After contact we may ask for a photo or video to clarify your issue

We respond fast (during business hours, and sometimes even on the  weekends or at night, but don’t hold us to that) —and with actual answers, not canned replies.

⚠️ Pro Tip: Some installs (like hardwiring the Firefly Jr.) assume you’ve got basic rigging skills. If you’re not sure, ask us before you start or drill holes in your kayak.