📬 What Should I Do If My Order Seems Lost in Shipping?

We understand how frustrating it is when a package goes missing. Once your order leaves our facility, the shipping carrier you selected at checkout (UPS or USPS) is responsible for delivery.
Occasional delays or routing issues can happen, especially during peak seasons or with address conflicts.

🕵️ Step 1: Check Your Tracking

Use the tracking number we emailed when your order shipped to check the latest status.

  • Look for updates like “In Transit,” “Out for Delivery,” or “Delivered”

  • If it shows as delivered but isn’t there, check around mailboxes, porches, or with neighbors

📞 Step 2: Contact the Carrier Directly

🚚 UPS

📦 USPS

🧭 Still Need Help?

If you’ve filed a claim and need backup, contact us
We’ll step in if the carrier gives you the runaround.